FAQ - License info
Q: Will I be charged for using blubell ?
A: No, you can use the trial version of blubell for free for 15 days and make up to 50 calls. After that you must buy a Gold license to continue to use blubell. Once you have paid your license, there is no additional charge for using blubell
Q: What is a blu license ?
A: The blu license is a trial version of blubell with full functionality, meaning you can use it for 15 days or make 50 calls whichever comes first. After that you must update to Gold license to continue using blubell.
Q: How do I know when my blu license expires ?
A: Your license status is displayed in the blubell application next to your voice tags
Q: What is a Gold license ?
A: Gold is a paid license giving the customer full blubell functionality with no limitations / restrictions. It also provides full access to 24/ 7 technical support.
Q: After making payment on www.myblubell.com, how long does it take before I get my Gold license ?
A: You will receive an email notification in maximum 15 minutes from the moment we have received payment, confirming the transaction. Your Gold license will be activated in maximum 24 hours. Your license status will change to Gold automatically within maximum 24 hours following successful payment; there is no need for you to do anything. You will not receive a license key, as our licensing system is automated to prevent fraud.
Q: What if I pay through Skype, how long does it take before I get my Gold license ?
A: You will NOT receive an email notification from blubell on the successful purchase as the payment was made through Skype. Your Gold license will be activated in maximum 24 hours. If your license status in the blubell control panel does not change to Gold after 24 hours following successful payment through Skype, please email us at goldsupport@myblubell.com stating your Skype ID as well as time and date of your purchase through Skype. There is no need for you to do anything else. You will not receive a license key, as our licensing system is automated to prevent fraud.
Q: After getting a Gold license, if I uninstall the application and reinstall it again is it necessary to buy a new license ?
A: No, there is no need to buy a new license. Your license is linked to your Skype user ID and you can uninstall the application and reinstall it again without loosing your license status. You will keep your license status ( trial or Gold ) even if you install blubell on another computer and use it for the same Skype ID.
Q: How can I be sure that the payment through www.myblubell.com is secure ?
A: Your online payment is very secure. blubell implemented the world-leading industry-standard SSL (secure socket layer) technology to protect your connection and information. We use WorldPay, the leading payment processor to complete the credit / debit card transaction. This means your card and account details are not stored on blubell's servers, but captured on Worldpay's highly secure servers. All your personal information including credit or debit card number and name and address is encrypted meaning the original information is taken and converted into coded data so that it is unrecognisable as it travels across the internet.
Q: Which credit card can I use to make payment ?
A: We accept a wide range of payment methods, including Visa, MasterCard ,Switch/UK Maestro, Electron, JCB Diners, Laser (Republic of Ireland), ELV (Germany) etc, For a full list of payment methods, please go to our payment page.
Q: Where can I see the End User License Agreement ?
A: You can read the End User License Agreement below:
BLUBELL TECHNOLOGIES LIMITED
END USER LICENCE AGREEMENT
This End User Licence Agreement is a legal agreement between the user of any Licensed Product ("you") you and Blubell Technologies Limited ("Blubell Technologies"). By downloading and/or installing and/or otherwise using a Licensed Product you agree to be bound by the terms of this End User Licence Agreement. If you do not wish to be bound by the terms of this End User Licence Agreement do not click on any button or take any other steps in order to download any Licensed Product or otherwise obtain a copy of any Licensed Product.
1. Definitions
1.1 In this Agreement unless the context requires otherwise the following words shall have the following meanings:
"Agreement" means this end user licence agreement, as amended from time to time and including any replacement agreement;
"Effective Date" means the date on which you enter into this Agreement;
"IPRs" means all intellectual property rights whatsoever and wheresoever in the world arising, whether registered or unregistered (and including any application), including copyright, know-how, confidential information, trade secrets, business names and domain names, trade marks, service marks, trade names, patents, utility models, design rights, semi-conductor topography rights, database rights and rights to sue for passing off;
"Licensed Product" means any product of Blubell Technologies.
2. Grant
2.1 Subject to the terms of this Agreement, Blubell Technologies hereby grants to you a non-exclusive, non-transferable licence to download and/or instal and/or use the Licensed Product for your personal use. For the purposes of this Agreement "personal use" shall mean that the Licensed Product is stored on a single computer or on a personal server for access by more than one user but always at a single location, for non-commercial purposes.
2.2 You agree not to sell, assign, rent, or otherwise distribute or grant any rights to third parties in respect of a Licensed Product or any part thereof.
2.3 You agree not to undertake, cause, permit or authorise the modification, creation of derivative works, translation, reverse engineering, decompiling or disassembling of any Licensed Product or any part thereof.
2.4 You acknowledge and agree that a Licensed Product may be incorporated into, and may itself incorporate software and other technology owned and/or controlled by third parties. Any such third party software or technology which is incorporated in a Licensed Product falls under the scope of this Agreement. Any and all other third party software or technology which may be distributed together with a Licensed Product may be subject to you explicitly accepting a licence agreement with that third party. You acknowledge and agree that you will not enter into a contractual relationship with Blubell Technologies regarding such third party software or technology and you will look solely to the applicable third party and not to Blubell Technologies to enforce any of your rights.
2.5 Blubell Technologies, in its sole discretion, reserves the right to add additional features or functions, or to provide programming fixes, updates and upgrades, to any Licensed Product. You acknowledge and agree that Blubell Technologies has no obligation to make available any subsequent versions of any Licensed Product to you. You also agree that you may have to enter into an amended version of this Agreement, in the event that you wish to download, install or use a new version of a Licensed Product. You also acknowledge and agree that Blubell Technologies, in its sole discretion, may modify or discontinue or suspend your ability to use any version of a Licensed Product and/or disable any Licensed Product which you may already have accessed or installed without any notice to you, for the repair, improvement, and/or upgrade of the underlying technology or for any other justifiable reason, including but not limited to, circumstances where you, in the reasonable opinion of Blubell Technologies, are in breach of this Agreement or engaging in fraudulent, immoral or illegal activities, or for other similar reasons. Blubell Technologies will not accept any liability in relation to direct or indirect loss caused by (a) the release and/or the absence of release of new versions of a Licensed Product; and (b) by the suspension or termination of the licence comprised in this Agreement or this Agreement by Blubell Technologies and/or by you.
3. Intellectual Property Rights
3.1 You acknowledge and agree that any and all IPRs in, to or arising from a Licensed Product are and shall remain the exclusive property of Blubell Technologies and/or its licensors. Nothing in this Agreement intends to transfer any such IPRs to you or to vest any such IPRs in you. You will not take any action to jeopardise, limit or interfere with IPRs of Blubell Technologies. You acknowledge and agree that any unauthorised use of IPRs of Blubell Technologies is a breach of this Agreement as well as an infringement of intellectual property laws, including without limitation, copyright laws and trade mark laws.
3.2 Blubell Technologies warrants to you that, to the best of its knowledge and belief, the digital data comprising a Licensed Product does not infringe the rights of any third party.
3.3 You undertake that you will not remove, obscure, make illegible or alter any notices or indications of IPRs of Blubell Technologies and/or itsrights and ownership thereof, whether such notice or indications are affixed on, contained in or otherwise connected to any materials.
4. Warranties and limitation of liability
4.1 Licensed Products are not a means of communication but provide an interface with providers of communication services. Accordingly, Blubell Technologies does not warrant that a Licensed Product will always function timely, error-free or uninterrupted. Further, Blubell Technologies does not warrant that you will be able to access the Emergency Services in conjunction with the provider of any communication service and you hereby waive any and all such claims or causes of action, arising from or relating to the use of a Licensed Product for this purpose.
4.2 Licensed Products are provided on an ‘as is’ basis and to the fullest extent permitted by law, all warranties, express, implied or statutory including, without limitation, as to quality, performance, merchantability and fitness for purpose, are hereby excluded.
4.3 Your only remedy in the event of dissatisfaction with a Licensed Product shall be, at the sole option of Blubell Technologies, either: (a) a refund of the price for a Licensed Product and, where practicable the return of the Licensed Product and destruction of all copies of the Licensed Product including product data, associated media, and all documentation materials in printed, electronic or any other form; or (b) correction or replacement of the Licensed Product.
4.4 IN NO EVENT SHALL BLUBELL TECHNOLOGIES BE LIABLE, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OF STATUTORY DUTY OR OTHERWISE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES (INCLUDING WITHOUT LIMITATION ANY LOSS OF DATA, INTERRUPTION, COMPUTER FAILURE OR LOSS OF PROFIT) ARISING OUT OF THE USE OR INABILITY TO USE A LICENSED PRODUCT, EVEN IF BLUBELL TECHNOLOGIES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS.
4.5 You represent and warrant that you are authorised to enter into this Agreement and comply with its terms. Furthermore, you represent and warrant that you will at any and all times meet with your obligations hereunder, as well as any and all laws, regulations and policies that may apply to the use of a Licensed Product.
4.6 You agree to indemnify, defend and hold Blubell Technologies harmless from and against any and all losses, claims, demands, liabilities and costs incurred by Blubell Technologies in connection with or arising out of your (a) breach of any term of this Agreement or any applicable law or regulation, whether or not referenced herein; or (b) the infringement of any rights of any third party; or (c) use or misuse of a Licensed Product.
5. Termination
5.1 This Agreement will be effective from the Effective Date and will remain effective until terminated by either Blubell Technologies or you as set forth below.
5.2 Without limiting any other remedies available to it, Blubell Technologies may terminate this Agreement with immediate effect if Blubell Technologies believes you are in breach of this Agreement or engaging in fraudulent, immoral or illegal activities, or for other similar reasons.
5.4 You may terminate this Agreement with immediate effect at any time, with or without cause provided that you will meet with the conditions as set forth in Article 5.5 below.
5.5 Upon termination of this Agreement, You (a) acknowledge and agree that all licences and rights to use a Licensed Product shall terminate; and (b) will cease any and all use of the Licensed Product; and (c) will remove the Licensed Product from all hard drives, networks and other storage media and destroy all copies of the Licensed Product in your possession or under your control.
5.6 Blubell Technologies shall not be liable in respect to any loss or damage caused by the termination of this Agreement.
6. General provisions
Should you have any questions concerning this Agreement or need to contact Blubell Technologies for any reason, please write to: eula@myblubell.com.
6.1 Blubell Technologies reserves the right to modify this Agreement at any time by providing such revised Agreement to you or by publishing the revised Agreement on the website of Blubell Technologies (www.myblubell.com). The revised Agreement shall become effective thirty (30) days after such publication or provision to you.
6.2 The terms and conditions of this Agreement constitute the entire agreement between you and Blubell Technologies with respect to the subject matter hereof and will supersede and replace all prior understandings and agreements, in whatever form, regarding the subject matter.
6.3 Should any term or provision of this Agreement be deemed invalid, void or unenforceable either in its entirety or in a particular application, the remainder of this Agreement shall nonetheless remain in full force and effect.
6.4 The failure of Blubell Technologies at any time or times to require performance of any provisions hereof shall in no way affect its right at a later time to enforce the same unless the same is explicitly waived in writing and signed by Blubell Technologies.
6.5 You are not allowed to assign this Agreement or any rights hereunder. Blubell Technologies is permitted, at its sole discretion, to assign this Agreement or any rights hereunder. This Agreement shall be binding on each party’s successors and permitted assigns.
6.6 This Agreement shall be governed by and construed in accordance with the laws of the island of Jersey without giving effect to any conflict of laws or provisions whether contained in Jersey law or the laws of your current state or country of residence.
6.7 Any legal proceedings arising out of or relating to this Agreement will be subject to the jurisdiction of the courts of the island of Jersey.